SAMSUNG CONTACT CENTER (SCC)

SCC20.png

Proactively contact and respond to customers

The Samsung Contact Center Suite enables organizations to deliver a differentiated end-to-end customer experience across all forms of contact while helping to lower costs. This suite is designed to efficiently best serve the needs of each customer.

An Integrated Solution for Customer Interaction Management

At Samsung we are committed to providing solutions enabling end-to-end customer interaction management. Our product are architected using open standards which are scalable and capable of bringing together multimedia contact handling and integration with enterprise applications.

Session Initiation Protocol (SIP), in conjunction with open, standards-based components and web services are fundamental building blocks of this architecture providing simpler, cost-effective and capable methods of integrating communications and business process.

Solution Deployment

Samsung offers flexible deployment options for our customer interaction management applications, including traditional server-based applications or virtual appliances.

Samsung Customer Management helps lower costs while providing a path to high-functionality and reliable contact center applications. Our contact centre application server appliance delivers Samsung applications optimized for VMware vSphere.

VMWare.png

 

 

 

 

 

 

 

Contact Center - More Info

IVR - More Info

Recording - More Info

Business Intelligence - More Info