SAMSUNG CONTACT CENTER (SCC)
Samsung Contact Centre application suite is a series of powerful and full-featured modules that seamlessly connect business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions. Fluency eliminates the need to invest in disparate technologies, leverages existing technology investments, and offers full interoperability with pre-existing systems and processes.
- Multi routing method ACD and
- Broswser based configuration and call flow design
- Industry compliant Dialer
- Powerful call flow management with a rich graphical programming tool
- Historical reporting dynamically generated, supporting scheduling, web and email delivery
- Real time reporting, dashboard,analytics and performance metrics
- Call recording
- Scalable, supports multiple media-server/gateways and application instances.
- IT friendly, LDAP, SNMP
- Customisable and flexible