From Service level agreements to on site service.
GTL Networks experience & partnerships within the telecommunications industry
make us the perfect support partners.
In case you need us in a hurry or to check our service rates.
Register your company with our service dept.
Already registered with GTL. Log a on-line service request
Our technical team & / or nation-wide dealer network can assist in just about all situations
Spare parts held in our Auckland warehouse
Service Level Agreements:
Guaranteed resource & equipment when you need them
GTL Service Level Agreement plans are designed to provide customers with piece of mind that in the event of a failure of internal ICT they are covered with a support plan. Our Plans ensure our customers are covered for hardware & software replacement, including any applied licenses & or labour costs for failed hardware. And of course – response times to ensure you are up and running asap.
SLA plans are available for equipment provided & installed by GTL Networks & are limited to Auckland. SLAs are available via GTL Networks resellers in other regions
SLAs are an additional purchased cover, over & above the standard manufactures warranty.
Benefits of SLA Contracts:
- FREE Helpdesk Support*
- Remote Maintenance setup where possible
- No Site Visit Fee for Hardware Faults
- No Labour Charges for Hardware Faults
- Guaranteed Availability of Replacement Hardware
- Prioritised Fault Response Times
- Discounted Rates for on-site additions, moves and changes